FAQ

How can I cancel my order?
If your order has already been processed, it cannot be canceled. If it has not yet been processed, or should you have additional questions, you can contact us HERE for more information.
How long before my product(s) arrive?
Orders will be shipped within 3 business days of receiving your order. Please allow an additional 2 to 3 business days for the product to be delivered.
*Note: Items that are on back-order or shipping from multiple locations may require additional processing time. Please email us here, for questions specific to your order.

Do you ship internationally?
MBODY360 Wellness ships to all states and territories within the United States. Unfortunately, we are unable to ship to countries outside of the U.S.

How do I check my order status?
You should have received a confirmation email after placing your order. You can click on the “View Order” link in that email, to see your order status. Or Click HERE to track your order.
What is your return policy?
Returns are handled by and governed by the policies of our brand partners:
For Design for Health products: If you are dissatisfied with a Product and would like to inquire about a return, please contact the DFH Customer Experience team at 1-860-623-6314, Monday - Thursday: 8:30am - 8:00pm ET or Friday: 9:00am - 5:00pm ET. Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. DFH, in its sole discretion, will either replace or provide a credit for all Products accepted as returns. A restocking fee of 20% of the purchase price of the Products will be charged for all returns. Reports of damaged Products or order discrepancies must be communicated to DFH within seventy-two (72) hours of delivery in order to qualify for return. Private label, heat sensitive and Products marked “Non-Returnable” are non-returnable and no credit or replacement will be given. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.